Wearing a mask is compulsory in the office premises.
All employees must be vaccinated before June 30, 2021. Please share your vaccination update with HR,
Buggy Shark Tank is coming your way soon, gear up with your ideas.

Basic Retention Information.

Basic Retention Information.

How is a return scheduled :
There are 2 ways a return can be scheduled.

  1. Driver scheduled return.
    • The driver can schedule a return from the Buggy App by themselves without having to contact us.
  2. A representative scheduled return.
    • Reps can schedule a return by going into BOS, opening the driver’s profile, scrolling to the bottom right to Return Info, and clicking on Schedule Return.

How is a return rescheduled :
There are 2 ways a return can be rescheduled.

  1. Driver reschedules return from the Buggy App.
    • The driver can reschedule a return from the Buggy App by themselves without having to contact us.
  2. A representative rescheduled return.
    • Reps can schedule a return by going into BOS, opening the driver’s profile, scrolling to the bottom right to Return Info, and clicking on Reschedule Return.

How to cancel a return :
There are 2 ways a return can be canceled.

  1. Driver cancels return from the Buggy App
    • The driver can cancel the return from the Buggy App by themselves without having to contact us
  2. A representative can cancel the return.
    1. Reps can cancel a return by going into BOS, opening the driver’s profile, scrolling to the bottom right to Return Info, and clicking on Reschedule Return.

Reasons for scheduling a return :

  • School
  • Switch
  • Weekday
  • Weekend
  • Vacation
  • Emergency
  • Repossession
  • Non TLC Rental
  • Too Expensive
  • Needs to bring PR
  • Weekend to Weekly
  • Finished with Uber
  • Hurt from Accident
  • License Suspension
  • Renting Elsewhere
  • Requested by Buggy
  • Driver Unresponsive
  • Communication Issue
  • Deactivated from Uber
  • Removed from Insurance
  • Moving out of State
  • Uber-Lyft Regulations
  • Coronavirus – Other reason
  • Coronavirus – Needs to be in quarantine/Not feeling well
  • Coronavirus – Leaving town
  • Coronavirus – Scared of becoming infected/Drop in business
  • Unable to make a payment
  • Too many mechanical Issues
  • Uber promotion is finished
  • Will pick up a car tomorrow
  • Bought a car or His car is out of the shop
  • Other : (Driver can specify)

Where can a driver return the car :
There are 2 locations for returns.

  • If the driver picked up the car from 445 Empire Boulevard then he has to return the car at 389 Empire Boulevard in Brooklyn.
  • If the driver picked up the car from 691 Burke Avenue then he has to return the car in the same location in the Bronx.

What are the return timings :
The return timings are between 9 AM to 10 AM from Monday to Friday.
If the driver returns the car later than 11 AM then they are liable to pay a late return fee of $150.

IMPORTANT: If the driver returns the car without informing us 1 week prior to returning then they will be charged a late return fee which can up to an entire week’s rent.

Was this helpful?

0 / 0

Leave a Reply 0

Your email address will not be published. Required fields are marked *