Basic Retention Information.

Basic Retention Information.

How is a return scheduled :
There are 2 ways a return can be scheduled.

Driver scheduled return.
- The driver can schedule a return from the Buggy App by themselves without having to contact us.
A representative scheduled return.
- Reps can schedule a return by going into BOS, opening the driver’s profile, scrolling to the bottom right to Return Info, and clicking on Schedule Return.

How is a return rescheduled :
There are 2 ways a return can be rescheduled.

Driver reschedules return from the Buggy App.
- The driver can reschedule a return from the Buggy App by themselves without having to contact us.
A representative rescheduled return.
- Reps can schedule a return by going into BOS, opening the driver’s profile, scrolling to the bottom right to Return Info, and clicking on Reschedule Return.

How to cancel a return :
There are 2 ways a return can be canceled.

Driver cancels return from the Buggy App
- The driver can cancel the return from the Buggy App by themselves without having to contact us
A representative can cancel the return.
1. Reps can cancel a return by going into BOS, opening the driver’s profile, scrolling to the bottom right to Return Info, and clicking on Reschedule Return.

Reasons for scheduling a return :

School
Switch
Weekday
Weekend
Vacation
Emergency
Repossession
Non TLC Rental
Too Expensive
Needs to bring PR
Weekend to Weekly
Finished with Uber
Hurt from Accident
License Suspension
Renting Elsewhere
Requested by Buggy
Driver Unresponsive
Communication Issue
Deactivated from Uber
Removed from Insurance
Moving out of State
Uber-Lyft Regulations
Coronavirus – Other reason
Coronavirus – Needs to be in quarantine/Not feeling well
Coronavirus – Leaving town
Coronavirus – Scared of becoming infected/Drop in business
Unable to make a payment
Too many mechanical Issues
Uber promotion is finished
Will pick up a car tomorrow
Bought a car or His car is out of the shop
Other : (Driver can specify)

Where can a driver return the car :
There are 2 locations for returns.

If the driver picked up the car from 445 Empire Boulevard then he has to return the car at 389 Empire Boulevard in Brooklyn.
If the driver picked up the car from 691 Burke Avenue then he has to return the car in the same location in the Bronx.

What are the return timings :
The return timings are between 9 AM to 10 AM from Monday to Friday.
If the driver returns the car later than 11 AM then they are liable to pay a late return fee of $150.

IMPORTANT: If the driver returns the car without informing us 1 week prior to returning then they will be charged a late return fee which can up to an entire week’s rent.

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